Checklist for search in CRM/ERP systems.

It is estimated that 76% of poor data is created in the data entry phase.  Mostly this is due to the fact that the operators simply cannot find the customer, supplier or product.  If you enable the operators to find the record, you will instantly get better data quality.

I have made a checklist of what efficient search for CRM/ERP should be able to handle. You can find the checklist here.

You can also read more about CRM and Data Quality here.

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2 Responses

  1. I bookmarked your site, this is very useful, thank you. Please check mine : crm – customer resource management

  2. […] Posts Checklist for search in CRM/ERP systems.Making the case of error tolerance in Customer Data QualityIntroducing new Thoughts and Concepts of […]

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